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How We Protect Your Information

When you open an account with rokok bet.com, your personal details, payment information and account activity stay secure under our privacy framework.

Account verification & KYCPayment & withdrawal recordsYour privacy request rights
rokok bet.com How We Protect Your Information
REACH OUR TEAM

Privacy Questions & Support Channels

Email Support Send privacy queries to our support inbox; we reply within 24 hours on business days. Include your account email and the specific data or request you're asking about.
Live Chat Open our live chat during lobby hours (Monday–Friday, 09:00–21:00 Indonesia time) to ask about your data, access requests or account deletion.
Account Settings Log in, go to Settings → Privacy & Data, and submit a data request directly. You'll see confirmation and next steps within 48 hours.
HOW WE HANDLE IT

Data Security & Your Rights

Encrypted Storage

Your account credentials, payment details and identity documents are encrypted at rest and in transit. We use SSL certificates and secure servers to prevent unauthorised access.

Cookie & Tracking Policies

We use session cookies to keep you logged in and functional cookies to remember your preferences. We do not use tracking cookies for marketing outside our platform.

Account Security

Two-factor authentication protects your login. Your password is hashed and never stored in plain text. We monitor your account for unusual login locations or deposit patterns.

Data Retention

Account data is kept for seven years after closure where local law permits, to comply with Indonesia tax and regulatory requirements. Older records are securely deleted.

Your Access Rights

You can request a copy of all your personal data, correct inaccuracies, or ask us to delete your information. Submit requests via Settings → Privacy & Data.

Data Breach Protocol

If we discover unauthorised access to your account or payment data, we notify you via email within 72 hours and outline steps to secure your account.

Privacy Policy Frequently Asked

We ask for your legal name, email, phone number, date of birth and a photo of your identity card or passport to verify your account. This meets Indonesia's KYC rules and payment processor requirements. You can add or update this information in your Settings anytime.

We retain transaction records for seven years where local law permits, to fulfil Indonesia's tax and regulatory obligations. After that period, the data is securely deleted. You can download your transaction history at any time from your account Statement page.

Yes. Log into your account, navigate to Settings → Privacy & Data, and select 'Download My Data' or 'Request Deletion'. We process these within 48 hours. Deletion requests close your account and wipe your personal records, but transaction data may stay for tax purposes.

We share payment data only with our DANA, OVO, GoPay and QRIS processors, acquiring banks and Indonesian authorities when legally required. We never sell your information to marketers or other companies. Your payment details remain encrypted on our servers.

We use session cookies to keep you logged in and functional cookies for your language and preference settings. You can disable cookies in your browser settings, but some platform features may not work. We do not use third-party tracking cookies for marketing.

Inactive accounts remain open with your data intact. If you request closure after inactivity, we begin our deletion process. Transaction records stay for the full seven-year retention period regardless of account status, as required by Indonesia law.

Contact our Privacy Team via Settings → Privacy & Data or email [email protected]. If you're in Semarang, Makassar or elsewhere in Indonesia and feel your data rights were violated, you can also lodge a complaint with Indonesia's data protection authority.